The car hire comparison network announces the implementation of new reporting / comment system allowing customers to comment and explain their experiences when using a particular car hire company or a car hire broker. Unlike many websites where people tend to make broad complaints about a car rental company the new services from the car hire comparison network also wants to hear about the good performing car rental companies and brokers. The directors in their statement about the new service had this to say.

"It's seen every day, posts by customers who have had a bad experience with a car rental company, we guess it's the same old story. Iit's easy to get a bad reputation but difficult to get a good reputation. Comments are more often as not bad comments and are very broad, a car rental company branch in Alicante gets a bad comment from a customer and the stigma of this is normally extended to all locations operated by that car rental company.

In recent negotiations with car rental company owners many had the same comment to make. "The comments we see never give us enough information to address any issues that are occurring at any one of our branches. How customer expect us to resolve any issues with a particular branch we don't know, and let it be known we do want to resolve the issues. The general attitude of all car rental companies is that they want to know so that they can improve the services and resolve issues, not just sweep them under the carpet."

Our new comments service has been designed to provide the facility for customers to comment about any company that operates car hire services and target the comment to a particular branch. Although we will not divulge personal information about the customer we will be presenting this information to the car hire companies and get answers as to how they are addressing any issues.

The car hire comparison website will be monitoring comments and ranking car hire companies as a whole to see how they are performing but also monitoring the individual branches. We will be monitoring any improvements that the car rental companies make at the branches receiving back comments but also highlighting those branches that get positive comments. The ranking reports are available on the website www.car-hire-comparison.net in real time and we will be making prestigious awards to car hire companies and their individual branches for providing a top class customer experience.

Already with the comments that have come in so far we are pleased to announce that the top performing company at Gatwick Airport goes to the Green Motion. More recognition awards will be issued in due course."

Well, the car hire industry is set for a shake up, but it's fantastic to see that the car hire companies do want to resolve issues and improve their customers' experience of renting a car. The next few months will be interesting as this new method and functionality offered by the car hire comparison network grows.

It is about time that constructive comments form the basis for improvement and with this new service the industry seems to be going in the right direction.

Congratulations goes to Green Motion Gatwick on a fantastic service and the first car hire company to be recognised for their excellent service