It appears that all the extra fees that are charged by the airlines these days is really starting to upset the flying consumer.
Many consumers are fighting back and writing some pretty nasty consumer reports on the Internet these days about their flying experience.
Most of these disgruntled passengers are upset and feel disrespected.
They say the airlines are not treating them fairly.
And most do agree, that they are absolutely right.
Personally, I am shocked that folks do not take advantage of what Bob Six did with Continental back in the 70s or what Herb did at Southwest that made that airline so great.
I've watched companies destroy decades of goodwill with linear thinking, pencil pushing "Chain Saw AL" mentalities, cutting off the hand that feeds them.
The winners in the market during "turbulent times" are always the companies that get it.
Like Enterprise Rent a Car did, or many of the companies mentioned in Collins' book; "From Good to Great" or "Built to Last" because customer service, loyalty and caring about your customer and team are how to win the game.
Interestingly enough, it works both short and long term.
Amazing folks running such huge companies just don't get it.
Customer care and great service brings the customers back, those airlines who forget these truths fail to understand economics 101; that in free markets consumers vote with their dollars.
Those airlines who continue down this runway without regards to their customers will eventually find themselves with reduced profits and loss of loyalty.
Think on this.