It seems that more and more in this computer age that we live in, we are faced with terms that are presented to us in abbreviated forms.
In the past, this was a form of communication that was mostly confined to the military but now it seems that everywhere you turn on the Internet, one runs into groups of letters that represent some noun or verb.
Airline BPO stands for "airline booking process outsourcing.
" Outsourcing Works Just what does it mean? Does it mean that airlines outsource their booking work? You bet it does and the next time that you pick up the phone or go online to purchase or reserve an airline ticket, chances are good that you won't be dealing with an employee of the airline that you will be flying with.
Hello India - Hello Penitentiary Its being done in more and more businesses all over the globe for a number of reasons.
The first big reason that it is being done, is that advances in telecommunications make it all possible.
Thats right! That person that you talk to on the phone with when you purchase your next airline ticket could be sitting in India or in a prison in Arizona because virtually every states prison industries is now in on the game.
Cheap Labor Does the airline save money? Well think about it for a moment.
In the past they had to pay a union employee full wages and benefits and they only worked five days a week.
In India or prison a worker earns roughly a dollar an hour works seven days a week and has no benefits what so ever.
A Growing Business With the airline business becoming more and more competitive and fuel prices on the rise it only stands to reason that outsourcing is here to stay and in fact will most likely expand into other areas of the business as time moves on.