Reset

• 1). Turn the Apple iPod on. Move the "Hold" switch from left to right a few times.
  
  
• 2). Press and hold down the "Menu" button and "Center" button.
  
  
• 3). Release the buttons once the Apple logo appears. The device has been reset.
  
  

Retry

• 1). Plug the USB charging cord into the bottom outlet of the iPod.
  
  
• 2). Insert the other end of the USB charging cord into the USB port on your computer. The iPod should begin charging, and your computer should recognize the device.
  
  
• 3). Retry with a different USB charging cord if the above doesn't happen. If the device still won't connect to your computer, proceed to Section 3.
  
  

Restart

• 1). Click on your toolbar, located in the bottom left corner on the computer screen.
  
  
• 2). Click "Shut Down" and then "Restart." Leave the computer alone while it completes this process.
  
  
• 3). Open iTunes. If you are informed that a new version of iTunes is available or new updates are available for iTunes, click "OK" to install the updates.
  
  
• 4). Repeat Section 2 to connect your iPod. If your iPod still won't work correctly, proceed to Section 4.
  
  

Reinstall

• 1). Navigate to the iTunes Download page.
  
  
• 2). Click the blue "Download Now" button.
  
  
• 3). Click "Run" when a small, gray box pops up on your screen. iTunes will begin reinstalling on your computer.
  
  
• 4). Repeat Section 2 to connect your iPod. If the iPod still won't work, proceed to Section 5.
  
  

Restore

• 1). Connect the iPod to your computer. Open iTunes.
  
  
• 2). Click "iPod Classic" in the source list to highlight it. Click the "Summary" tab.
  
  
• 3). Click "Restore" to restore the iPod to the original factory settings. Follow the prompts on your iPod screen for instruction on when it's safe to disconnect the iPod.