Duties and Functions

• A chief resolution officer is responsible for creating and environment of resolution in a dispute. His duties include review of policies and procedures in analyzing problems and disputes concerning ethics, rules and general compliance. He also resolves conflicts among various levels of management, employees and in some cases labor unions. The chief resolution officer must have outstanding writing and oratory skills and be able to communicate on a high level with proficiency.
  
  

Responsibility to management

• A major function of a chief resolution officer is to provide executive management with data and reports concerning mediation issues that have been resolved or that are pending. The chief resolution officer also responds to alleged violations of policies and procedures and can initiate investigative procedures into those violations to gather more information that could help in mediation.
  
  

Work Environment

• Many large companies have a chief resolution officer that is paid by salary on their staff. The work environment can be demanding because of tight deadline regarding reports and compliance schedules that must be met within specific time frames. Most chief resolution officers can be outsourced or hired through executive consulting companies. There are individuals that choose to work on a contract or retainer basis as independent contractors. Conflict resolution officers also work in branches of federal, state and local governments.
  
  

Training and Educational

• According to the Bureau of Labor Statistics' 2009 Occupation Outlook Employment Handbook, the educational requirement for a chief resolution officer is a bachelor of arts or science in business or a master of business with core depths in business management. Key courses include information systems, speech, business mathematics, business statistics, audit and business reporting.
  
  

Job Considerations

• The position of chief resolution officer can be rewarding while at the same time stressful. The job can entail long hours that may include working until the late evening hours and on weekends. There can be travel to different branches or, if you are an independent consultant, to different clients.
  
  

Salary Considerations

• According to salary.com and cnnmoney.com, the U.S. national average starting salary for a chief resolution officer $33,048 with the average median income at $36,373. The highest salary reported is $48,000. Pay can be impacted by such variables as industry, years of experience and employee credentials. Benefits such as 401k packages , vacation time and sick leave vary according to the employer.