The Importance of Good Workforce Scheduling in Service Management
In any service-based industry or business, workforce scheduling is an essential part of excellent service-delivery.
Scheduling ensures that the workforce is utilized to the maximum and customers are delighted in the most comfortable and effective way.
One of the best ways to ensure optimum scheduling is by using a good workforce scheduling software provided by a reputable and experienced vendor.
Scheduling also ensures that your business/workforce is managed in the most professional way.
The flow of work remains smooth and glitch-free, as the staff knows exactly what, how, when, where and why they have to perform a particular task.
Another great benefit of good scheduling is that you can create the right kind of teams by including the perfect mix of team-members who are experts in their own domains.
Modern businesses work on a much more open and flexible basis than traditional ones.
A good part of the workforce may be freelancers or contract workers.
In such a case, workforce scheduling is vital as it allows managers to plan in advance.
With a dynamic workforce, scheduling off-days and vacations also becomes important to maintain the smooth flow of work.
Transportation and communication costs can be reduced, while allowing the service personnel to remain in touch with the customer at all times.
Good communication interface between the office and the customer through the technicians provides the customer with a feeling of security and satisfaction.
All these factors contribute to transforming a business from a cost center to a profit center.
Scheduling software programs consist of different elements: Appointments: Meeting the exact date and time of each customer appointment can be simplified by use of direct links to the technician's mobile devices, locating the nearest technician who is right for the job, and scheduling their visit in the quickest possible time, sending automated messages confirming appointments to the customer, and finally rescheduling if required by either the customer or the company to ensure that the customer stays in the loop.
Workforce management: Good software ensures that the correct trouble-shooting data is provided and the technician is provided with the appropriate tool-kit and spares.
This reduces the number of visits and also allows the customer to feel that the company is efficient.
Workforce scheduling software also allows the technicians to document details about the visit.
Complaints, concerns and queries are noted and uploaded to the central server, while technician's notes, billing and time-sheets are sent to the office.
Using threaded SMS technology, electronic audit trails, dedicated email, etc which are compatible with mobile devices is part of the software program.
Most successful businesses have moved from traditional paper-based scheduling to an automated one, which allows managers to get a 360-degree view of the environment.
However it is also essential to have a simple workforce scheduling software that allows users to access information quickly and then concentrate on the job at hand.
Scheduling ensures that the workforce is utilized to the maximum and customers are delighted in the most comfortable and effective way.
One of the best ways to ensure optimum scheduling is by using a good workforce scheduling software provided by a reputable and experienced vendor.
Scheduling also ensures that your business/workforce is managed in the most professional way.
The flow of work remains smooth and glitch-free, as the staff knows exactly what, how, when, where and why they have to perform a particular task.
Another great benefit of good scheduling is that you can create the right kind of teams by including the perfect mix of team-members who are experts in their own domains.
Modern businesses work on a much more open and flexible basis than traditional ones.
A good part of the workforce may be freelancers or contract workers.
In such a case, workforce scheduling is vital as it allows managers to plan in advance.
With a dynamic workforce, scheduling off-days and vacations also becomes important to maintain the smooth flow of work.
Transportation and communication costs can be reduced, while allowing the service personnel to remain in touch with the customer at all times.
Good communication interface between the office and the customer through the technicians provides the customer with a feeling of security and satisfaction.
All these factors contribute to transforming a business from a cost center to a profit center.
Scheduling software programs consist of different elements: Appointments: Meeting the exact date and time of each customer appointment can be simplified by use of direct links to the technician's mobile devices, locating the nearest technician who is right for the job, and scheduling their visit in the quickest possible time, sending automated messages confirming appointments to the customer, and finally rescheduling if required by either the customer or the company to ensure that the customer stays in the loop.
Workforce management: Good software ensures that the correct trouble-shooting data is provided and the technician is provided with the appropriate tool-kit and spares.
This reduces the number of visits and also allows the customer to feel that the company is efficient.
Workforce scheduling software also allows the technicians to document details about the visit.
Complaints, concerns and queries are noted and uploaded to the central server, while technician's notes, billing and time-sheets are sent to the office.
Using threaded SMS technology, electronic audit trails, dedicated email, etc which are compatible with mobile devices is part of the software program.
Most successful businesses have moved from traditional paper-based scheduling to an automated one, which allows managers to get a 360-degree view of the environment.
However it is also essential to have a simple workforce scheduling software that allows users to access information quickly and then concentrate on the job at hand.
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