Live answering service call centers have state-of-the-art equipment and highly trained staff.
They offer customers more than just someone to take phone calls.
Some of the additional services offered may include voice mail, appointment setting, emergency dispatch, live phone answering, medical answering and page or text dispatch.
The message system is relatively inexpensive and can be customized to fit any kind of business needs.
An answering center gives consumers access around the clock and adds a personal touch to a business.
When a call comes in, people can talk to a live representative instead of a computer.
Businesses that use a live answering service call center forward their phones at the end of the business day.
This is a simple process of pushing a few buttons and dialing a number that the agency has assigned.
When a customer calls the business number, it will automatically ring into the customer service center.
The answering system then takes care of all calls until a business retrieves their phones the next day.
They are retrieved the same way they are rolled.
When they are retrieved the service will report any activity taking place while the phones were in their control.
Most messages are sent in a written report as well.
An order taking call center will pass on any customer orders that were received so that they can be filled and shipped to the customer.
Some business, such as medical facilities, may require emergency action.
In these circumstances, the pertinent information will be taken and an emergency dispatch will be sent.
In order to provide emergency dispatch, the answering company will need to know who the business wants them to dispatch.
This is usually an on-call employee designated by the company.
Most centers take emergencies seriously and dispatch emergency personnel immediately.
Most answering companies provide bilingual representatives that can communicate directly with the caller.
Representatives are evaluated often to make sure that their training is effective and receive further training if circumstances change.
One of the most important aspects of a service is that it competently relays every message or order it received promptly and correctly.
Missed or incorrect messages are unacceptable and should not be tolerated.
This is especially true when it involves emergency services.
Phone centers are sometimes used as an overflow for phone calls during peak hours so a business does not miss any calls.
It can also service lunch breaks.
Used in this manner, it assures a business that no customer goes elsewhere because of busy or unanswered phone lines.