Using trouble ticket software in conjunction with the human element is the way to make it highly effective.
Your use of technology is limited when it comes to calming an angry customer or speaking kindly to a tired client.
Once you teach the staff how to fully integrate their human touch with the latest and best software you can buy, your human element can really take off.
The internet has produced an unfortunate conception that we can do business without the actual human touch.
However, when it comes right down to it much of human decision is still made based on emotion.
Emotion, naturally, is another purely human element and not a technological one.
Thus, a good feeling despite a bad experience can really help ease the emotional discomfort of anger or victimization an unhappy client may feel.
This is why it is important to take the trouble ticket software and create a full work force dedicated to using it to help make their human element a better part of the entire picture.
There are still a great many customers that would prefer to speak to a human and not a machine.
They want to be spoken to kindly and with respect rather than dealt with on an automated level.
Bringing your staff into the new world of business means bringing together the power of both rather than relying on the power of one.
As they stand alone, each element is powerful.
Together they stand unified and twice as powerful as a business tool.
Using trouble ticket software is a definite first step in creating this very powerful combination.
Making sure that they get the full training they need can prevent loss and add value to your company in more ways than one.
A bad experience that is easily resolved with good feelings gets better word of mouth recommendations than a good experience without any feelings.
Thus, the happy customer becomes your biggest tool for creating long term clients with positive word of mouth advertising for your business.